Proacademy Furniture

Proacademy Furniture

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FAQ

ORDERING INFORMATION

 

Do you accept purchase orders?

All purchase orders will be accepted on a case by case basis, and must be submitted in writing using company/government letterheads. Pro Academy gladly accepts purchase orders from public schools, government organizations and approved accounts however they are only processed upon receiving a signed copy. If you are an approved account, simply fax your signed purchase order to 973-246-8135.  If you are not an approved account yet, give us a call at 973-246-8067.  Please include a contact name, phone number, and email address on the purchase order. If you need assistance with purchase orders or have any questions concerning them please call us at 973-246-8067 

Please Note: All purchase orders are subject to 30-day payment terms. 

   

Where can I find my order confirmation?

Once you place your order online, you should receive an email/phone confirmation notice within a few hours. If you do not receive one, call us during our business hours, which are Mon-Fri: 8:30am- 6pm & Sat: 10am-2pm) at 973-246-8067 and we will ensure that your order is being handled properly. 

  

Can I cancel my order?

Yes, orders may be cancelled.  The cancellation must take place before the order has been shipped.  If the order has been shipped, we can no longer cancel the order.  To confirm that your order has been cancelled, we will email or fax a cancellation notice to your attention; only then will the cancellation be in effect.  Custom orders are non-cancelable.

 

 

SHIPPING INFORMATION

  

What is the shipping cost?

Look for the Free Shipping icon by select items, which means our price includes shipping throughout the continental USA.  For items that do not have Free Shipping, we will be pleased to provide you with reasonable freight quotes on orders less than $3,000.  For larger orders, you will be contacted by a representative regarding shipping charges. Orders shipped via semi-truck are shipped ''Dock to Dock''.  Liftgate service and inside delivery are not included and will incur an additional charge. Many of our items are shipped disassembled. Some shipments may require a signature in order to be left at your door. We cannot be held responsible for freight costs incurred by returned shipments for this reason. We reserve the right to bill you for shipping charges on refused shipments. We reserve the right to bill you for incorrect delivery addresses, typos caused by you when your order was placed, and requests to forward shipments to another address. Shipping charges are non-refundable. 

 

How long will it take to ship my order?

Due to the wide collection of products we offer, lead times vary. Please refer to the individual item page for shipping times, or call us at 973-246-8067.  If delivery time is a concern, please contact us with the specific product you are interested in and we will give you an approximate ship date. Orders using expedited delivery that cannot be fulfilled within ten business days will be refunded.  The expedited shipping fee and the order will ship within the standard delivery time.  

 

How will my order ship?

FedEx/UPS Ground: Smaller products can be shipped via FedEx or UPS Ground. When FedEx or UPS makes a delivery, they will carry the cartons off of the truck and into the first dry area of your building. 

Common Carrier (Truck) Delivery: Larger shipments must be shipped on a truck. When goods are shipped via Standard Delivery using a common carrier (e.g. Con-Way, Roadway, ABF, UPS Freight, etc.) the standard delivery is called “tailgate delivery” which means the truck driver is only responsible for moving the furniture to the tailgate (back) of the truck. You are responsible for unloading the furniture from the truck and carrying it into your building. 

However, most common carriers offer optional services for additional fees. These services include:

  • Notify Before Delivery:  You may request to be notified of the date and approximate time of the delivery. When a shipment is ready to ship, the trucking company will call you within approximately 24 hours to arrange for a convenient time to make the delivery. 
  • Liftgate Delivery: This type of service is recommended for heavier or larger shipments. A liftgate (a steel elevator-like platform at the end of the truck) is used to lower the merchandise off the truck down to the street level. 
  • Assisted Inside Delivery: The truck driver will help you offload the goods from the truck and bring them into the first dry area of your building. 

 

  

INSTALLATION

Complete installation and inside delivery services are available; please consult with your sales representative about restrictions and pricing. 


RETURNS & DAMAGES

 

Returns: How do I return my order?

A return authorization must be issued before returning any merchandise. A 35% restocking charge and round trip freight charges will be applied.  All items must be in the original carton, unassembled and unused. Custom orders are non-refundable, if you have any questions please call us at 973-246-8067. If a product arrives damaged, or there was an error on our behalf and it cannot be remedied with replacement parts we will cover the shipping cost to return.  We will also cover the cost of resending the item to you.  If you decide you do not want replacement parts or a complete replacement, the item will be returned under our standard return policy.  Returns cannot be made after 30 days. 

 

Damages: What if my order is damaged?

Upon delivery please count and examine all packages.  If there is a shortage, note how many cartons are short on the delivery receipt. If the cartons are damaged, please note the damage on the delivery receipt. If the cartons are severely damaged, do not accept the shipment. As a customer you have the right to accept partial shipments and refuse the damaged units. If a carton is damaged the contents inside may also be damaged.  In this case, request for the carton to be opened then proceed to conduct a joint inspection of the content with the driver. Any concealed damage should be noted on the delivery receipt and on your copy. Make sure to retain your copy.  If concealed damage is discovered after the receipt of the merchandise, we must be notified within 10 days to replace parts or the damaged product at no cost to you. To report a problem contact our Customer Service Department at 973-246-8067 and an agent will be available to address your concerns. 

 

 

MISCELLANEOUS

 

Pricing

Prices are subject to change at any time. Pricing errors can occasionally occur at checkout due to computer errors. We are not responsible for these pricing errors and will notify the buyer immediately upon finding these errors. 

Disclaimer

Prices and availability are subject to change without notice. Pro Academy is not responsible for any typographical errors. Specifications are subject to change without notice. Orders that are custom built will be charged when the order is received by us. It is assumed that you have read and understood our policies before you place your order. 

Warranty Information

The warranties of our furniture range from one year to lifetime warranties. Most warranties cover full replacement of parts for at least two years. Manufacturer-specific warranties may be stated on item pages. 

Site Security

As stated in our privacy policy we keep all your information confidential. All of your information is stored on a secure server. Credit card numbers are erased from our system after 30 days to ensure protection. Please see the privacy policy for additional information. 

Suggestions and Feedback

At Pro Academy we value our customers and appreciate your feedback.  Please feel free to send us suggestions or comments about our site and products to info@proacademyfurniture.com